Refund Policy

1. Returns & Exchanges

1.1 Return Eligibility

You may return most new, unopened items within 30 days of delivery for a full refund of the product price (excluding shipping and handling fees). To be eligible for a return, your item must be:

• In the same condition as you received it
• In the original packaging with all accessories, manuals, and documentation
• Accompanied by the original receipt or proof of purchase

Custom-ordered or specially manufactured products that are made to your specifications cannot be returned unless they are defective or damaged during shipping.

1.2 Non-Returnable Items

The following items cannot be returned or exchanged:

• Products that have been installed, used, or show signs of use
• Custom-designed or specially manufactured systems
• Products with broken seals, damaged packaging, or missing parts
• Digital products and software downloads
• Gift cards
• Items marked as "Final Sale" or "Non-Returnable"

1.3 Return Process

To initiate a return, please follow these steps:

1. Contact our Customer Service team at [email protected] or call +443620560221 within 30 days of receiving your order.
2. Provide your order number, the item(s) you wish to return, and the reason for the return.
3. Our team will review your request and provide you with a Return Merchandise Authorization (RMA) number if your return is approved.
4. Package the item(s) securely in the original packaging, including all accessories, manuals, and documentation.
5. Clearly write the RMA number on the outside of the package.
6. Ship the package to the address provided by our Customer Service team.

Please note that you are responsible for the return shipping costs unless the return is due to our error (you received an incorrect or defective item).

1.4 Exchanges

If you wish to exchange an item for a different product, please follow the return process above and place a new order for the desired item. If the exchange is due to our error, we will cover the shipping costs for both the return and the replacement item.

2. Refunds

2.1 Refund Processing

Once we receive and inspect your returned item(s), we will notify you of the status of your refund. If your return is approved, we will initiate a refund to your original payment method. The time it takes for the refund to appear in your account depends on your payment provider and may take 5-10 business days.

2.2 Refund Amounts

Refunds will be issued as follows:

• Full Refunds: For items returned in new, unopened condition within 30 days of delivery, we will refund the full product price (excluding shipping and handling fees).
• Partial Refunds: Items returned with missing components, damaged packaging, or signs of use may receive a partial refund, determined at our discretion.
• Shipping Costs: Original shipping charges are non-refundable unless the return is due to our error (you received an incorrect or defective item).
• Installation Fees: If installation services have already been performed, these fees are non-refundable.

2.3 Late or Missing Refunds

If you haven't received your refund within 10 business days of our confirmation email, please check your bank account again. Then contact your credit card company or bank, as it may take some time for the refund to be officially posted. If you've done this and still haven't received your refund, please contact our Customer Service team.

3. Damaged or Defective Items

3.1 Inspection Upon Delivery

We recommend that you inspect all products immediately upon delivery. If you discover any damage or defects, please document them with photographs and contact our Customer Service team within 48 hours of delivery.

3.2 Damaged During Shipping

If an item is damaged during shipping:

1. Take photographs of the damaged packaging and product.
2. Contact our Customer Service team within 48 hours of delivery.
3. We will arrange for the return of the damaged item and ship a replacement at no additional cost.

3.3 Defective Products

If a product proves to be defective within 30 days of delivery:

1. Contact our Customer Service team with a description of the defect.
2. We may request photographs or videos demonstrating the issue.
3. At our discretion, we will either:
• Provide repair instructions if the issue is minor and fixable
• Send replacement parts
• Arrange for the return and replacement of the defective item
• Issue a full refund

For defects discovered after 30 days, please refer to our warranty policy below.

4. Warranty Claims

4.1 Product Warranties

EcoTech Solutions products come with the following warranties:

• Solar Panels: 25-year performance warranty, 12-year materials warranty
• Wind Turbines: 15-year warranty on turbine components
• Battery Systems: 10-year or 4000-cycle warranty (whichever comes first)
• Inverters: 10-year warranty
• Monitoring Systems: 3-year warranty
• Portable Products: 2-year warranty
• Installation: 5-year workmanship warranty

Specific warranty terms and conditions are included with each product. These warranties cover defects in materials and workmanship under normal use during the warranty period.

4.2 Warranty Exclusions

Our warranties do not cover:

• Damage resulting from improper installation, use, or maintenance
• Damage from accidents, misuse, or abuse
• Damage from extreme weather events beyond the product's specified tolerances
• Normal wear and tear
• Cosmetic damage that doesn't affect functionality
• Damage from third-party components or modifications
• Products with altered or removed serial numbers
• Products not purchased directly from EcoTech Solutions or an authorized dealer

4.3 Making a Warranty Claim

To make a warranty claim:

1. Contact our Technical Support team at [email protected] or call +443620560221.
2. Provide your order number, product details, and a description of the issue.
3. Our team will guide you through the troubleshooting process.
4. If the issue cannot be resolved through troubleshooting, we will provide instructions for repair, replacement, or service.

For warranty service, you may be required to provide proof of purchase and the original warranty documentation.

4.4 Warranty Service Options

Depending on the product and the nature of the issue, warranty service may be provided through:

• Remote technical support
• Shipment of replacement parts
• On-site repair by a certified technician
• Return and repair service
• Product replacement

We will determine the most appropriate service method based on the product type, the nature of the defect, and your location.

5. Cancellations

5.1 Order Cancellations

You may cancel an order before it ships by contacting our Customer Service team. Once an order has shipped, it cannot be canceled, but you may return the items according to our return policy.

5.2 Installation Cancellations

Scheduled installations may be canceled or rescheduled with at least 48 hours' notice without penalty. Cancellations with less than 48 hours' notice may incur a rescheduling fee of £150.

5.3 Custom Orders

Orders for custom-designed systems or specially manufactured products cannot be canceled once production has begun. A 20% non-refundable deposit is required for all custom orders.

6. Installation Services

6.1 Installation Guarantees

We guarantee our installation work for a period of 5 years from the date of installation. This guarantee covers defects in workmanship and improper installation. It does not cover damage resulting from:

• Alterations made by anyone other than EcoTech Solutions technicians
• Misuse or abuse of the system
• Acts of nature (floods, lightning, etc.) beyond normal operating conditions
• Failure to perform recommended maintenance

6.2 Installation Issues

If you experience issues with your installation:

1. Contact our Technical Support team within 14 days of discovering the issue.
2. We will schedule a technician to assess the installation.
3. If we determine that the issue is due to improper installation, we will repair or correct the installation at no cost to you.

7. Contact Information

If you have any questions or concerns about our Refund Policy, please contact our Customer Service team:

EcoTech Solutions

685 Riley Dam

Port Oscar, HR9 7XU

Email: [email protected]

Phone: +443620560221

Hours: Monday - Friday, 9am - 5pm

8. Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to our website. It is your responsibility to review this Refund Policy periodically for changes. Your continued use of our website and services following the posting of changes constitutes your acceptance of such changes.